Privacy Policy

Effective Date: [17/10/2025]

At MDD Worldwide Express, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, process, store, and protect your personal information in accordance with the Digital Personal Data Protection Act (DPDP), 2023 and other applicable Indian laws.

Introduction

Information We Collect

We collect personal data that is necessary for providing our logistics, courier, and related services efficiently and securely. This may include:
• Identifiable Information (PII): Name, phone number, email address, residential or business address.
• Shipment & Service Details: Sender/receiver name, address, contact details, shipment value, and tracking data.
• Payment Information: Transaction details, billing address, and preferred payment method.
• Technical Information: IP address, browser type, device details, location, and usage data via cookies or analytics tools.
• Communication Data: Emails, queries, or feedback shared with our customer support team.

Purpose of Data Collection

We collect and process personal data for the following lawful purposes:
1. To process, track, and deliver shipments safely.
2. To verify identity and ensure security of consignments.
3. To communicate service updates, invoices, and support responses.
4. To comply with customs, tax, or other legal obligations.
5. To prevent fraud, theft, or misuse of our logistics systems.
6. To improve our website experience and optimize service efficiency.
Your data is processed only for legitimate business purposes and not for unrelated or unlawful activities.

Consent and Data Rights

Under the DPDP Act, 2023, you have the right to:
• Consent: Your personal data will be processed only after obtaining your explicit or deemed consent.
• Access & Correction: You may request access to your personal information or correct inaccuracies.
• Erasure: You may request deletion of your data unless retention is required by law.
• Grievance Redressal: You may contact our Data Protection Officer (DPO) for any complaints or issues.
• Withdrawal of Consent: You can withdraw consent at any time by contacting us; this may affect service continuity.

Data Sharing & Disclosure

We do not sell or rent your data. However, your information may be shared with:
• Authorized partners and service providers who assist in shipment handling, customs clearance, and payment processing.
• Regulatory or government authorities, when required under law.
• Technology or communication partners who help us maintain our digital platforms..
All third parties handling your data are bound by confidentiality and data protection agreements.

Data Retention and Storage

Data Security

We implement appropriate organizational and technical safeguards to protect your data, including:
• Encryption of sensitive data during transmission and storage.
• Restricted access to authorized personnel only.
• Regular security assessments and data audits.
However, please note that no electronic transmission or storage system is entirely foolproof.

Cookies and Tracking Technologies

Cross-Border Data Transfer

Updates to This Policy

Grievance Redressal & Contact

Disclaimer